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Effective date: 16 September 2026. These are the terms between you and [OPERATOR NAME], [OPERATOR ADDRESS] (the operator, "we") for the use of Marrow, the relationship memory service you reach through the Telegram bot and the Marrow app. By starting the bot you agree to them. Please read them together with the Privacy page, which is part of this agreement.
You must be 18 or older and able to enter a contract. If you use Marrow for an organisation, you confirm that you may bind it to these terms.
One account per person, tied to your Telegram account. You are responsible for what is done with it and for keeping your Telegram account secure. If you believe someone else has used your account, tell us at once at hello@usemarrow.com. You may not sell, transfer or share an account.
Every account starts with a free trial of 14 days from the day you first send /start. No card is taken and nothing is charged during the trial. When the trial ends, reading your record, the app and export keep working, and saving new things pauses until a subscription is active. We tell you before the trial ends.
The subscription is 19 USD per month, billed in advance for each monthly period, taxes as applicable. You may cancel at any time from Telegram or by writing to us; cancelling stops the next charge and the subscription runs to the end of the period already paid. We do not refund partial months. Nothing in this section limits rights you have under consumer law that cannot be excluded by agreement. We may change the price with at least 30 days' notice; the change applies from your next billing period after the notice, and you may cancel before it does.
Marrow is for keeping your own notes about your own working relationships. You agree to use it lawfully and to respect the people whose details you store: keep only what you have a legitimate reason to keep, use it only for the relationship you have with them, correct or delete it when they ask you to, and never store anything about a person that they have asked you not to keep. You are the controller of the details you store about other people; we process them on your behalf.
You may not use Marrow to store or send unlawful, defamatory or abusive content, to harass anyone, to build lists for unsolicited marketing, to probe or overload the service, to reverse engineer it, or to resell it. Public profile lookups run only on your request, one person at a time, from public sources, and you agree not to use them to build a database of people you have no relationship with.
Your record is yours. You can export it and delete it at any time. We do not read it in the course of normal operation and we do not sell it, share it or train on it; the Privacy page says exactly what is collected and who processes it. You grant us only the licence needed to store and process your content to run the service for you.
You may stop at any time by deleting your account. We may suspend or close an account that breaks these terms, harms the service or other users, or has not paid; where reasonable we write to you first and give you time to export your record. On closure your data is deleted as the Privacy page describes.
Marrow, its software, its texts and its design belong to the operator or its licensors. These terms give you a personal, non transferable right to use the service while your account is active, and nothing more. Your content stays yours.
Marrow is provided as it is and as available. It reads your messages with a language model, and a model can misread a name, a date or a promise: check what it saves, as you would check a note taken by an assistant. We do not promise uninterrupted or error free service, that the record is complete, or that any public profile lookup finds the right person. To the extent the law allows, we exclude all implied warranties.
To the extent the law allows, our total liability to you for all claims arising from the service in any twelve month period is limited to the subscription fees you paid us in the three months before the claim arose, and we are not liable for indirect or consequential loss, lost profits, lost business or lost data. Nothing limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
If a third party brings a claim against us because of the content you stored in Marrow or your breach of these terms, you agree to cover the reasonable costs and damages that result.
These terms are governed by the law of [GOVERNING LAW]. Disputes are brought before the courts of [VENUE], without prejudice to mandatory consumer protection rules of the country where you live. Before either side goes to court, we each agree to try to settle the matter by writing to the other and allowing 30 days for a reply.
We may change these terms when the service or the law changes. Material changes are announced in the bot and, if you have given us an email address, by email, at least 14 days before they take effect. If you do not agree with a change you may delete your account before it takes effect; using Marrow after that date means you accept the new terms.
hello@usemarrow.com, or /support in the bot.
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